FAQ

We have gathered and answered the frequently asked questions of the #P3Community. Solve your questions by reviewing the following sections.

PURCHASE PROCESS

Having your next bike is super easy! All you have to do is add your product to the cart, enter your information and choose payment and shipping method. Our stock is fully updated.

Yes, our bikes have a 2 year warranty on all our frames and forks that have any manufacturing defects and 6 months for the components.

*Tires, tubes, saddles, handlebar tape, grips and brake pads are parts that naturally wear out over time, so they are not included in the warranty.

This warranty does not cover accidents, punctures or damage caused by misuse, and is activated only if the bicycle was assembled in a local bike shop.

Fixed cog: Most of our bikes have a flip flop hub, that is, the rear wheel has a free wheel on one side and a fixed one on the other. Adjusting the fixed cog is very important to avoid accidents and to ride safely. The warranty for failure of the fixed cog applies as long as it has been adjusted in a local bike shop.

For more information, go to the Warranty section.

We work with Shopify Payments (Visa, Mastercard, Amex, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay and Google Pay)

We deliver all over the US! Shipping is free in all 48 continental states and $7 flat for accessories.

BIKES

At P3 we have different bike sizes to suit your height (S, M, L, XL and XXL). Choosing the right size will ensure you ride comfortably and avoid pain or injury. 

You can find the size chart on each product page.

A sprocket is the part that communicates the force that the chain transmits to the wheel. This sprocket can be free, that means, you can stop pedaling and the wheel will keep moving (most bikes have this system). The other option is that the sprocket is fixed, in which case, as long as the bicycle is in motion, you cannot stop pedaling. Although this last system is more complicated, many cyclists prefer it because of the possibility of riding without brakes and doing tricks such as pedaling backwards.

Most of our bikes have Flip Flop hubs, that is, the rear wheel has both types of sprockets, one on each side. By default, they come to be used with a freewheel. In case you want to change the sprocket, adjusting it well is very important to avoid accidents and to pedal safely.

At the moment we only have models pre-designed by us, with unique color combinations. Rim and frame colors cannot be changed.

However, you can give a personal touch to your bike checking our accessories the website!

Our bikes are very light. An average MTB weighs about 33 pounds, in contrast to our urban line (22 pounds on average).

The P3's have rigid frames with no cushioning, which makes the force on the pedals much more efficient. All our models have a 28'' ring wheel, larger than the traditional 26'' ring Mountain bike wheel, and a narrower tire, which reduces friction with the road and makes pedaling much more agile and fast.

As P3 Cycles we believe that for the urban use for which these bikes are intended, a single brake is sufficient. Since the front brake contributes 70% vs. 30% of the rear brake, our bikes only have the first brake. We don't think this system is dangerous because, among other things, the brake pad is designed so that the bicycle doesn't stop dry, but rather slows down progressively.

Despite all this, if you think it's necessary, there is the option of adding a rear brake for $19.99.

Even though our bikes are simple and light, they have good aluminum components and a strong high-tensile frame that will make irregularities in the road not a problem when pedaling. We recommend always inflating the wheels with the proper psi pressure. Less air increases the chances of a puncture and also makes pedaling heavier. 

AFTER SALES

As soon as we receive your order, you will receive a confirmation email.

We will then send you a second email letting you know that your bike is on its way along with a UPS tracking code.

If you are not satisfied with your P3 (we are confident that you will be!), we offer a 30 calendar day return and exchange policy. It can be exchanged or returned as long as it is in the same condition as it was given to you; this includes the original packaging, as well as the ticket.

You can find all the information in the Returns section

We do not offer that service. Only if something fails and the warranty applies, we carry out repairs to our bikes. For questions about this write to support@p3cycles.com in charge of after sales.